FairScan will be there to assist you in every step of using the system. We won’t sell you the software and then never see you again. It is our primary objective to ensure that our system is working smoothly within your business. We believe that the best form of promotion for us is word-of-mouth, so we will be striving to ensure 100% customer satisfaction for both our product and our service. FairScan will be available to help you in any of the following areas:
Getting Hardware
FairScan can assist in obtaining any additional hardware that is required such as printers, barcode printers, modems and portable keyboards. We will ensure that you pay the lowest possible price in Australia for any of your hardware requirements. It is our aim to make the set-up and implementation phase as easy and uninstructive to yourself and your business as possible.
Setting up software/hardware
With a strong background in Information Technology, FairScan will be available to assist in any software or hardware set-up that you require in order to operate the system effectively. Example of this include setting up printers and modems, installing the appropriate barcode software if required and re-configuring your handhelds at the appropriate time to ensure that the product and customer lists are up to date.
Initial Training
Included in the cost of the software is a generous 4 hours on-site training. This is enough time to train several of your staff members on how to use the system. Additional training can be provided at $40 per hour. Please note that the time for setting up the software and installing it on your laptop is included in the cost of the software and doesn’t eat into your 4 hours of training.
Software/Hardware Manuals
To ensure smooth operation of the system, there will be 2 manuals provided one for the handhelds and another for the operation of the software that sits on the laptop/PC. These manuals will include detailed information on how to use the system, what to do if something goes wrong, and also answers to some frequently asked questions. We all know that manuals can sometimes be too long and confusing, so there will also be details on who to phone in order to get personalised assistance.
Interactive Help
As well as hardcopy manuals, there will be a fully interactive assistance package provided offering large detail photos and streaming video & audio that will take you through the step by step process of setting up handhelds, taking orders and dealing with problems. The Interactive help can run on any PC computer.
Phone Support
FairScan is always only a phone call away. Why spend hours trying to fix a minor problem when you can get on the phone and contact an experienced professional? FairScan is intent on ensuring that the operation of the system is as smooth as possible and we will be happy to assist any member of your staff over the phone that has experienced a problem.
On-site Support
On-site support is also available after the system has been set-up. There may be a problem that can’t be fixed over the phone, or there may be new staff employed that need to learn the system. Therefore the most efficient solution may be for a member of the FairScan team to visit your business.
Fair Support
This is a situation where there will most likely be small problems such as training temporary staff or ‘helpers’ on how to use the system. Fairs are often an extremely hectic environment so even the smallest issues can be magnified into major problems. That’s why a member of the FairScan team will always be on-site at Trade Fair’s that our customers are participating in. We will always be on-call during that time so that if you require assistance, we will be at your stand within 5 minutes to address the problem.
